The Referable Client Experience
How Plaintiff Law Firms Can Create Client Experiences That Naturally Drive Referrals
You do great work for your clients. You win cases.
Your clients are grateful. So why aren’t referrals more consistent?
The hard truth: doing great legal work doesn’t automatically lead to referrals. Referrals are driven by how clients feel while working with your firm — not just the outcome of their case.
For information about how we collect, store and use your personal data, please read our Terms of Service and Privacy Policy.
Learn how to utilize dark social for personal injury law firms
📅 April 22nd
⏰ 11:00 a.m. Pacific / 2:00 p.m. Eastern
💻 Online | Free Registration
Join Stacey Brown Randall, bestselling author of The Referable Client Experience and Generating Business Referrals Without Asking, for a practical, real-world discussion on building a client experience that fuels consistent, high-quality referrals and learn:
- Why “great service” isn’t enough to generate referrals
- The difference between customer service and a truly referable client experience
- The three stages of the client experience — and where referrals are won or lost
- Common mistakes PI firms make when trying to improve client experience
- How to bridge the gap between a positive experience and actual referrals
- Practical, non-cringey ways to build referral momentum — without asking
About the speaker
Stacey Brown Randall cracked the code on generating referrals naturally—without manipulation, incentives, or awkward asks.She is the award-winning author of The Referable Client Experience and Generating Business Referrals Without Asking, host of the Roadmap to Referrals podcast, and a trusted advisor to professional service firms nationwide. Her work has been featured in Entrepreneur, Forbes, and more.
the Trial Lawyer’s Journal
Introducing the next great trial law journal
Celebrating Justice
