Client Messenger

Client Communication Software

Reach your clients with matter-specific communication between clients and partners. Full text messaging, including documents, pictures, and videos, while keeping your number private. Keep your communications secure, streamlined, and confidential.

Keep clients updated

Instantly update clients by texting case statuses, upcoming event reminders, court documents, and more. This complete transparency generates better customer service as clients know their personal injury attorneys are always available and have the latest information about the status of their case.

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Sharing your personal mobile number with clients or colleagues is no longer necessary. Send and receive text messages with 2-Way text within CloudLex. You get all the convenience and ease of texting without privacy hassles. Your law firm is issued a unique dedicated phone number in Client Messenger. This specific number allows your firm to send and receive text messages directly from the CloudLex platform, so you can keep your personal and work life separate.


Collaborate with everyone involved in your personal injury practice through law firm crm. From plaintiffs and colleagues to doctors and insurance adjusters, Client Messenger keeps you in contact with everyone you need.

Make correspondence secure

Client Messenger keeps your data confidential on its secure legal software. All text communication is secured and encrypted for data protection and security. Matter can also be tagged to communications residing in the HIPAA-compliant server.

Quick, hassle-free messaging

Text messaging is the quickest and easiest way to keep your clients in the loop. Client Messenger is built with powerful features that simplify the complexity of legal communication management and that give a personal touch that sets you apart from the competition.

Access anywhere

Send and receive instant text messages with Client Messenger from anywhere. Client Messenger is perfect for remote communication with clients and contacts.

Send secure attachments

Take your text messages a step further by attaching images, videos, documents, and PDF files. You can also easily send court date reminders, share documents, and schedule appointments in the completely secure cloud-based law firm matter management software.

Organized communication

Reduce repetitive emails and phone calls by logging text conversations, then tag specific matters to finished chats. Tagging allows for quick and easy reference and retrieval of key information in your conversations. Your staff stays informed, and your every communication remains organized.

Plaintiff personal injury law solutions built specifically for you

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Intake Manager

Establish an efficient intake process for your personal injury law firm and clients

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Matter Manager

State-of-the-art case management software designed exclusively for personal injury law

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Client Messenger

Streamline your client communication to move cases forward

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Microsoft Office

Reimagine productivity with seamless Microsoft Office Online integration

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Digital Archiver

Cloud storage for paperless law firms with digital archive access for the future

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Referral Engine

Grow your personal injury practice on a secure platform and exclusive network

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Keep all your documents organized with CloudLex’s seamless Microsoft Word integration

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App Integrator

Connect the best legal tech apps with CloudLex to build your complete LegalCloud®

Angela Bobbit

“We were so glad to have CloudLex as opposed to a premise-based case management system.”

In March, most of our team moved to a remote work environment as our state shut down due to the spread of Covid-19. Having our contacts, documents and case information in the cloud enables us to find things quickly and easily even when we are not in the office. We knew switching to CloudLex in 2018 was the right decision and this year has only reconfirmed that decision.

Angela Bobbit

Office Manager | Parker Law Firm | Texas

Client Communication Management FAQs

What is text messaging for law firms?

One of the most important things to personal injury clients is communication and keeping clients updated on case progress. With a busy schedule juggling between administrative work, meetings, court hearings, and more, personal injury lawyers have a lot on their plates. It is easy to let case progress updates slip through the cracks.

Text messaging helps alleviate that stress. With the click of a button, send reminders about court dates, schedule appointments, request/send documents, and more! Text messaging for law firms is a secure, fast, and reliable way to effectively communicate with clients at all times. Not only does text messaging make communication efforts easier, it is often the easiest/fastest way to reach clients and keep progress moving on your cases! With texting, phone tag games will cease.

Another benefit of text messaging is helping your clients feel that all their questions and concerns are being addressed in a timely manner. With texting, clients feel that they have direct access to be able to reach you, creating a stronger client relationship. Text messaging helps plaintiffs contribute to case progress in real-time, share insights, and ensure you have all the information and everything you need to win the case for your client.

Why should I use text messaging at a law firm?

Text messaging provides a multitude of benefits for your law firm and your clients.

Constant Communication without Breach of Privacy

Worried about all your clients having your number? Text messaging applications such as our legal client communications software mask your real number with a dedicated client-only number for texting, keeping your personal phone number and privacy intact.

Efficient Communication

Lawyers have a variety of tasks on their plate at once. Completing tasks on time is a priority. Create more efficiency in task completion through text messaging. Reaching clients directly via text saves you time you might otherwise have spent leaving voicemails, emailing, or playing phone tag. Keep progress moving on your cases!

Communication on the Record

CloudLex’s client communication feature enables each text to be linked to specific subjects and contacts (clients, vendors, partners, experts, etc). Every text sent within the app is automatically logged, sorted, and stored. The stored conversations are also accessible by any staff with access permissions, allowing reviews of case progress and updates to clients to happen at any time.


Work smarter, not harder! Text messaging is on-the-go, meaning you can reach clients using your law firm matter management software anytime, from anywhere, on any device.