Sara Jelenffy

Sara Jelenffy is the Senior Customer Success Manager and Training Lead at CloudLex, where she partners with personal injury law firms to drive adoption, streamline onboarding, and translate product capabilities into everyday results. With a client-first, process-oriented approach, Sara leads training programs, workflow mapping, and best-practice enablement so firms get measurable value across the full PI case lifecycle. Her work also bridges the voice of the customer with product and operations, helping teams implement CloudLex features more effectively—from intake and document automation to AI-assisted workflows—while ensuring a smooth transition through in-house onboarding and template setup.