AI Chatbot for Personal Injury Law Firms
AI Chatbot for Personal Injury Law Firms—Keep Clients Informed Automatically
Your clients want case updates. Your team is busy in court, on calls, or moving cases forward. Lexee bridges the gap—a secure chat assistant on your law firm’s website that verifies client identity and delivers real-time case status updates, so your staff doesn’t have to.
AI chat assistant for your law firm website
A Lexee AI capability that helps verified clients check case status directly from your website, reducing routine update requests to staff.
Who it’s for
PI firm owners, operations leaders, and client support teams who want to reduce repetitive status calls and keep plaintiffs informed around the clock.
Outcome
Identity-verified client self-service for case status, human-like empathetic responses, staff escalation when needed, and a callbot option for clients who prefer calling—all powered by your case data.
Highly recommended by users
What CloudLex customers are saying
Real feedback from personal injury attorneys who rely on CloudLex every day.
Highly recommended for managing partners & attorneys looking to organize & grow their practice.
Michael B. Cohan
Cohan Law, PLLC | Personal Injury Attorney
Integrates with all my devices. Perfect for document and deadline organization.
David Pierguidi
Glugeth and Pierguidi, P.C. | Attorney
CloudLex has changed how we handle cases and manage client information.
Michael Stephenson
Bay Area Bicycle Law | Trial Lawyer
Secure client updates in four steps—without staff involvement
Step 1. Client visits your law firm’s website
A plaintiff visits your site and starts a conversation with Lexee—by typing or speaking. No app or portal needed.
Step 2: Lexee verifies their identity
Before sharing anything, Lexee verifies the client by matching their phone number to the plaintiff’s number in the case and sending a one-time passcode to that number.
Step 3: Client asks their question
The client asks naturally: “What’s happening with my case?” Lexee responds in clear, empathetic language—no jargon required.
Step 4: Lexee delivers real-time updates from CloudLex
Answers come directly from your CloudLex matter data—case status, next steps, upcoming events. Always current, always approved.
Also Available: Lexee Callbot for Phone-Based Updates
Not every client prefers typing. Some would rather call. Lexee also powers a phone line on your website that answers like a human assistant—listening, verifying identity, and providing case updates over the phone. Same security. Same real-time data. Different channel. If the caller wants a human, Lexee connects them to your team.
Learn more about Lexee’s full intake and communication capabilities →
What Your Clients Get—Without Calling Your Office
A plaintiff visits your website after hours and asks Lexee: “What’s the latest on my case?”
Here’s what happens—without your team member getting involved:
Instant access, no waiting on hold
Clients get answers the moment they ask, not during your next business day
Verified and secure
Lexee confirms their identities before sharing anything, using rules your firm controls
Clear, empathetic updates
Instead of legal jargon, they hear: “Your deposition is scheduled for next Tuesday. Your attorney is preparing for it now.”
Always current
Every answer comes from what your team has entered in the CloudLex matter.
Prefer to call?
Lexee answers the phone too
Lexee powers a phone line on your website that answers like a real assistant—listening, verifying identity, and delivering the same secure updates by voice.
Outcome
Your staff reclaims the hours lost to repetitive “where’s my case?” calls. And clients who feel informed and supported become happier, more satisfied clients—the kind of experience that sets your firm apart.
Lexee AI core capabilities
Explore the full range of Lexee AI capabilities built for modern personal injury firms
Medical Summaries & Chronologies
Requests records and organizes summaries, timelines, providers, diagnoses, and care gaps.
Demand Package Drafting
Creates a structured demand draft from case facts and records, ready for your review now.
AI Lead & Intake Capture
Asks key questions, captures case details, and assigns follow-ups to the right person.
Chat with Case
Ask questions about a case and get answers grounded in the matter’s documents and notes.
24/7 Client Web Assistant
Authenticates clients who visit your website and answers their queries, in a human-like conversation, about their case updates.
Voice-Assisted Tasks
Speak a note, and Lexee turns it into a clear task in CloudLex—no typing needed at all.
Frequently asked questions
How does Lexee verify a client’s identity?
Lexee asks the client for their phone number and checks whether it matches the plaintiff’s number in the case. If it matches, Lexee sends a one-time passcode to that number to verify the client before sharing any case-specific information. This is the standard verification process for all clients.
What kind of case information can Lexee share with clients?
Lexee shares only the information your firm has approved. This typically includes case status updates, upcoming events, treatment milestones, and general next steps. Your firm configures what’s “safe to share”—Lexee never goes beyond those boundaries.
Can clients get legal advice from Lexee?
No. Lexee provides case status updates and factual information only. It does not interpret case law, evaluate claims, or provide legal opinions. If a client asks a question that requires legal judgment, Lexee follows your escalation rules and connects them to the appropriate staff member.
What happens if a client wants to speak to a real person?
If a client wants to speak to a real person, Lexee can connect them with a staff member, help arrange a callback, or provide the firm’s contact information. Clients always have a clear path to reach someone when needed.
Is the chat available 24/7?
The chat assistant is available on your website whenever you choose to enable it. Your firm controls the hours of availability and the messaging clients see outside those hours.
Does this replace our intake process?
No. The client-facing website assistant is specifically designed for existing clients checking their case status. For new leads and intake, Lexee offers separate capabilities through the Leads & Intake feature. Different workflows, different purposes.
How is this different from Chat with Case?
Chat with Case is an internal tool for your staff—attorneys and paralegals ask questions about cases inside CloudLex. The client-facing website assistant is an external tool for your clients—plaintiffs check their own case status through your website. Both are powered by Lexee, but they serve different audiences.
Does Lexee support voice as well as text?
Yes. Clients can type or speak their questions through the website chat. Additionally, Lexee powers a phone line (Callbot) that handles voice calls for clients who prefer calling. Same verification. Same real-time data. Different channel.
What law firms say?
Personal Injury case management made easy. I would recommend to any personal injury firm
When it comes to personal injury case management software, I always feel like if there are options that are niche, it’s better to go that route than just pick a generic one. We transferred over 300 cases and there weren’t any issues. Everything was smooth.
Jesse Danoff
Mitchell and Danoff Law Firm | Senior Litigation Attorney
We have had a great experience with CloudLex
CloudLex is very easy to use. I like the various features we can access and how they track all the information. They always respond promptly and help us become more efficient.
Emmalina Matti
Hakim, Toma & Yaldoo, P.C. | Paralegal
CloudLex has been a game-changer for our firm
CloudLex is user-friendly, intuitive, and tailored for personal injury. It centralizes communication, documents, and deadlines, with client reminders and responsive support.
Jeanette Vasquez
Bernstein & Bernstein | Paralegal
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